01 / CUSTOMER APP
Customer support
Memberships, points, QR codes, rewards, messages, and your loyalty wallet.
Ask for helpSUPPORT CENTER / AP RESERVE
We're here
to help.
From your first membership to managing your business, find the right help for both AP RESERVE apps.
Email our support teamGET IN TOUCH
The right support,
right when you need it.
All requests go to our official support email. Choose a topic to start an email with a useful subject line.
02 / BUSINESS APP
Business support
Business accounts, reward settings, member management, and announcements.
Ask for help03 / PRIVACY & SECURITY
Privacy requests
Questions about your information, account deletion, security, or access requests.
Send a requestHow do I join a business loyalty program?
Open the AP RESERVE Loyalty customer app and use the business's membership or joining QR code, following the options shown in the app. Each business has its own membership and points balance.
Can I combine points from different businesses?
No. Each participating business runs its own loyalty program. Points, reward rates, and redemption terms are kept separate.
Who can correct my points balance?
The participating business issues, adjusts, and redeems its own points. For a missing or incorrect balance, please contact that business first.
How do I change the rewards percentage?
In the AP RESERVE Business app, open your business settings and find the rewards configuration. Your chosen rate controls how the customer's points are displayed as a reward value.
Can I turn off notifications?
Yes. Optional push notifications can be controlled through the app (where available) or your iPhone settings. Turning them off does not automatically delete messages already in your inbox.
How do I delete an account or membership?
For customers, use the relevant business Profile screen to delete that membership or use My Cards to delete the full wallet. For owners, visit Business Settings to request business account deletion. If you cannot access the app, email us for assistance.
I changed phones. Can I restore my account?
A customer account may be tied to an anonymous app installation. Account recovery is not guaranteed after changing devices or reinstalling the app unless a supported recovery method is available.
Is the service free?
Yes. The customer and business loyalty features described in our current Terms are free to download and use.
ACCOUNT & DATA
Need to delete
your account?
Account and membership deletion options are available inside the apps. If you cannot access your account, contact us by email.
Read our deletion policy01
Customer appUse a business Profile to remove that membership, or My Cards to delete the wallet.
02
Business appUse Business Settings to request deletion of the business account.
03
Can't access the app?Email us with the app name and a description of your request. Do not send passwords.