Terms of Service.

About the platform and these Terms

AP RESERVE Loyalty (the “Platform,” “we,” or “us”) provides an app for participating businesses to maintain loyalty programs and a separate app for customers to join those programs. These Terms of Service apply to both apps. A participating business remains responsible for its own products, services, promotions, customer relationships, and legal obligations. If you do not agree to these Terms, do not use the Platform.

Free use; no payment service

The Customer and Business apps are free to download and use. Neither customers nor business owners pay subscription, registration, or usage fees for the loyalty features described here. The apps are not a bank, digital wallet holding funds, payment processor, marketplace, or checkout service. Loyalty points and displayed dollar-equivalent reward values are bookkeeping representations of participating businesses’ offers, not money on deposit, securities, or a promise by AP RESERVE to pay cash. Any future paid offering would be separately disclosed before you choose to purchase it.

Eligibility and lawful use

You must be at least 18 years old and otherwise legally permitted to use the Platform. If a participating business offers age-restricted products, the business and its customers must satisfy the higher legal minimum age, licensing, identity-verification, location, and advertising requirements that apply. Business owners must be authorized to represent the business and must comply with all laws applicable to their activities. Nothing in these Terms authorizes an unlawful transaction or overrides local rules. The Platform does not itself sell or arrange delivery of cannabis, tobacco, alcohol, prescription products, or other regulated goods.

Customer membership and account access

The Customer app may create an anonymous Firebase account linked to that app installation. A customer may join more than one business, but each business maintains a separate membership, QR code, points balance, rewards, transaction history, and inbox. Customers should protect their devices and QR codes against unauthorized use. Reinstalling the app, changing devices, or losing access to an anonymous account may make previously earned points inaccessible unless an approved account recovery method is provided. Do not share another person’s membership identity or impersonate another person.

Business accounts and workspace responsibilities

Business owners register using an email and password and may need to verify their email. Owners are responsible for the accuracy of their business name and logo, securing their credentials, managing their own rewards rules, and ensuring staff are authorized. Each business may view and modify only its own loyalty records through authorized features. Owners must not attempt to access another business’s workspace or obtain customers’ information for purposes unrelated to administering the relevant membership.

Loyalty points, redemption, and changes

Points are issued, adjusted, and redeemed by the participating business subject to that business’s posted program rules and applicable law. Points earned at one business cannot be transferred to another business. Businesses can set a reward/cashback calculation rate, and changing that rate may change the displayed dollar-equivalent value of an existing points balance without changing the number of points. Each business is responsible for explaining redemption conditions, exclusions, expiration rules if permitted by law, and how disputes will be handled. We do not guarantee any business will provide a particular reward, honor a promotion, remain open, or preserve a given redemption value. Consumer protections and vested rights under applicable law still apply.

Messages, promotions, and customer communications

Participating businesses can create announcements and direct messages for customers who have joined their loyalty program. These may appear in the customer’s in-app inbox. Optional iPhone push alerts depend on the customer’s settings and notification permission. Business owners are solely responsible for ensuring communications are truthful, relevant, lawful, appropriately age-restricted, and sent with any opt-in or other permission required by law. Do not send deceptive promotions, threats, harassment, unlawful advertising, unsolicited messages where prohibited, or messages exposing personal information. Customers may disable push alerts in the app or iPhone settings and may leave a business loyalty program to stop that membership’s in-app communications. Push notices already delivered cannot be recalled.

Content, business logos, and intellectual property

Business owners keep ownership of the logos, images, business names, and messages they submit, but grant us a limited permission to host, resize, transmit, display, and remove that content as necessary to provide the Platform and enforce these Terms. You warrant that you have the right to use each uploaded item and that it does not violate trademarks, copyright, privacy, publicity, or other rights. AP RESERVE branding, software, and interface designs remain the property of their respective owners. Do not copy, reverse engineer, interfere with, or commercially exploit the Platform outside permitted uses.

Prohibited activity and enforcement

You must not use the Platform for illegal purchases or deliveries; fraud or manipulation of points; false transactions; unauthorized account access; scraping or bulk harvesting of member data; attempts to bypass business isolation or security rules; malware; harassment; discriminatory or sexually exploitative content; spamming; misleading marketing; or offers involving unlawful controlled substances, weapons, gambling, or other prohibited conduct. We may limit content, suspend access, or close workspaces when reasonably necessary to protect users, investigate abuse, comply with law, or preserve platform security. Send suspected abuse reports to the contact below.

Privacy and security

Use of the Platform is also governed by our Privacy Policy, available in each app. Owners and customers must safeguard their own credentials, devices, and access to membership QR codes. No networked service is guaranteed to be uninterrupted or completely secure. Do not upload payment-card details, medical records, government IDs, or other sensitive information into business logos or message fields.

Account termination and deletion

Customers can delete one business membership through its Profile screen or request deletion of the full loyalty wallet through My Cards. Owners can request deletion of their business account in Business Settings. Business deletion can permanently remove that workspace’s points, rewards, member records, messages, uploaded content, and owner login; completion may require background processing. Deletion cannot be reversed and does not remove another business’s separate customer data. Certain records or logs may be retained for lawful reasons or during limited backup and service-provider retention periods, as described in the Privacy Policy.

Service availability and changes

We may improve, update, temporarily suspend, or discontinue features, subject to applicable law. We are not responsible for business closures, internet outages, device failures, or inaccurate information supplied by individual businesses. We do not guarantee delivery of push alerts or recovery of an anonymous account after device loss. Material changes to these Terms will be communicated by an appropriate notice when legally required.

Disclaimers and limitations

To the extent permitted by applicable law, the Platform is provided on an “as available” basis without guarantees of uninterrupted access or error-free operation. We are not the seller of participating businesses’ goods or the guarantor of their offers. Nothing here excludes liability or rights that cannot legally be excluded, including rights arising from fraud, willful misconduct, or mandatory consumer-protection law. The exact remedies available to you depend on applicable law and the facts of your situation.

Complaints and disputes

Please first contact the participating business regarding its points, redemptions, pricing, or promotional offers. For platform access, privacy, security, or abuse concerns, contact AP RESERVE Loyalty at contactapreserve@gmail.com. Any dispute will be governed by applicable law, subject to mandatory rights in your place of residence. These Terms do not impose mandatory arbitration or waive rights to which you are legally entitled.

Updates and contact

These Terms take effect on October 29, 2026. We may publish an updated version with a new effective date. For questions or reports of misuse, email contactapreserve@gmail.com. AP RESERVE Loyalty is the product name; the final public policy should also identify the registered legal operator and required postal contact details before App Store release.